The product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, in accordance with the following procedure:
Products must be returned in their original packaging within 15 days of the delivery date of the order, to our warehouse address. Disgrobel. Avenue de Heppignies BAT G. 6220 Fleurus. Belgium
Any claim or return not made in accordance with the rules defined above and within the allotted time will not be taken into account and will release the Vendor from all liability towards the Customer.
Any product to be exchanged or refunded must be returned to the Vendor in its entirety and in its original packaging. Return shipping costs are at the customer's expense.
Warranties
The Seller guarantees the conformity of the products or services to the contract in accordance with the law in force at the time the contract is concluded.
- Warranty of conformity
If the customer is a consumer, he or she has two years from delivery of the product to invoke the legal warranty of conformity. However, if the product purchased was second-hand, the warranty period is one year.
Any lack of conformity must be reported to the Vendor as soon as possible, and in any event no later than two months after its discovery.
Right of withdrawal
If the Customer is a consumer, he may exercise his statutory right of withdrawal within 14 working days of delivery of the goods or conclusion of the service contract.
After having communicated his decision to withdraw, the Customer then has 14 days to return or restitute the goods.
Any retraction not carried out in accordance with the rules and deadlines defined in the present article will not be taken into account and will release the Vendor from any liability towards the Customer.
The Customer may request a refund of the returned product, without penalty, with the exception of the return costs, which remain at the Customer's expense.
The return or exchange of the product will only be accepted for products as a whole, intact and in their original condition, in particular with complete, intact packaging and in saleable condition.
The Vendor shall reimburse the Customer for all sums paid, including delivery costs, within 14 days of recovery of the goods or transmission of proof of shipment of the goods.
If the order concerns, in whole or in part, digital content not supplied on a physical medium, the Customer hereby accepts to lose, for this digital content, his right of withdrawal in order to be delivered as soon as possible.
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Sample withdrawal form For the attention of : DISGROBEL FOODS & BEVERAGES PARTNERS BV SRL OUDE LINDESTRAAT 21 I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of goods (*) / (*). For the service (*) below: ________________________________ ________________________________ Ordered on (*)/received on (*) : __________ Name of consumer(s): __________ Address of consumer(s): __________ Signature of consumer(s) (only in case of notification of this form on paper) : ____________________ Date : __________ * Delete as appropriate |
Data protection
The Vendor will keep proof of the transaction, including the order form and the invoice, in its computer systems under reasonable security conditions.
The Seller guarantees to protect the Customer's personal data in accordance with the Privacy Policy available on the Platform.
