FREE DELIVERY TO BENELUX FROM €100 EXCL. TAX

Take advantage of discounts of up to 20%, applied immediately to your entire basket!

Useful info & Frequently asked questions

Product information

Our products comply with :

  • Provisions of Regulation (EC) No 1935/2004 of the European Parliament and of the Council of 27 October 2004 on materials and articles intended to come into contact with food.
  • EU Commission Regulation 2011 of January 14, 2011, on plastic materials and articles intended to come into contact with food.
  • European Commission Regulation (EC) 2006 of December 22, 2006, on good manufacturing practice for materials and articles intended to come into contact with food.
Delivery information

We deliver with our own vehicles in Belgium:

In Brussels, we deliver on Mondays and Tuesdays

In Wallonia, Hainaut and the province of Luxembourg, we deliver on Wednesday and Thursday.

In the Flemish region, we deliver on Fridays

For Holland and Luxembourg, we use our partners such as Bpost, Dhl and others.

Discount policy on your orders

All orders over €500.00 automatically benefit from a 10% discount on the total amount excluding VAT.

Orders over €1,000.00 automatically qualify for a 20% discount on the total amount excluding VAT.

For orders over 2000.00€, please contact our sales department by email or telephone.

Advice & support

If you have a packaging personalization project, our team is at your disposal to provide you with the support and advice you need to make a success of your personalization projects. You have a personalization project for the following products:

  1. Bags & Sachets
  2. Packaging for snacks
  3. Cups
  4. Food cans
  5. Greaseproof papers
  6. And all the products that set you apart from the competition.

We will be happy to provide you with a solution that is fully in line with your corporate identity and marketing policy.

How do I become a Disgrobel customer?

You create an account directly on our online store. Once your basket is filled with the selected products, you create your account to finalize your order. By accessing your account, you can update all the information concerning your delivery and billing addresses and your means of payment. You'll also have a direct overview of your purchase history.

I've forgotten my password. How can I retrieve it?

It's easy! Just click on your login area. Then click on the forgotten password button. Your new password will be emailed to you. If you wish, you can change your new password yourself via your account login interface.

When my order is validated and paid for, how do I know that it has been registered by your sales department?

When you place your order, it is automatically registered. Once your payment has been confirmed by your bank, you will receive an e-mail confirmation from our sales department.

How can I change my customer details?

It's easy! Just log in to your customer account. In the dashboard, you can modify and save your data.

How do I pay or cancel my order?

At Disgrobel, you can pay by Bancontact, Visa, Master Card or bank transfer.
As soon as the payment is processed and signed via your bank, you will receive a message from your bank indicating that the order has been paid. If you decide to cancel or return the order, we will refund you within 10 working days of receipt of your package.

How can I track my order?

Your order will be delivered by our own transport service if you are in Belgium. Or by an external transport company if you are in Luxembourg or Holland. Once your order has been processed, you will receive a confirmation e-mail enabling you to track the delivery of your order via a tracking system.

What are your delivery costs?

If your order exceeds €300.00, delivery is free.

For orders under 300.00 € excluding VAT, delivery charges apply in accordance with our general terms and conditions of sale. An additional charge of €20.00 ex VAT will be billed.

What should I do if I want to return or exchange the items I've ordered?

If you wish to exchange or return your items, please contact us within 7 working days of your order. The product must be complete, unopened and in its original packaging as indicated in our return policy. You will find all the information you need to contact us via our contact form or by telephone. You will receive the total amount of your order either by bank transfer or by credit note, which you can deduct from your next purchase.

What are your opening hours?

If you would like to visit our Heppignies Showroom at Avenue de Heppignies Bat B, 6220 Heppignies, we look forward to seeing you. You'll have the opportunity to discover our products, take samples and be advised by a store manager on all the products that might interest you.

We are open from Monday to Friday. From 8H00 to 17H00

Do you also deliver to private customers?

We deliver especially to companies with a valid vat number. As a private customer, you can order via our online store. The prices shown in our online store are exclusive of VAT (21%). Without your valid VAT number, 21% VAT will apply.

Do you have a question for us?

For any other questions, please contact us by e-mail: admin@disgrobel.be or via the contact form below.

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